How to Change the Credit Card on My Account in Account Manager
Note: To change the credit card on your account as a Virtual Office Configuration Manager user, click here.
To switch credit cards on your account
- Sign in to Account Manager.
- Click Billing in the top menu bar.
- Click Billing Profile.
- Click either:
- Add Credit Card (if the alternate card you want to use is not part of your profile).
- Change Payment Type (to select an alternate card already on file).
- Fill in the required information on the subsequent screen to update your current card information or add a new card.
- Click Save to complete.
To remove old credit cards from your account
Note: You must have one active credit card on file.
- Sign in to Account Manager.
- Click Billing in the top menu bar.
- Click Billing Profile.
- Under Payment Options, on the right, click Add Credit Card.
- Enter your new credit card information.
- Click Save.
- On the Payment Options screen, make the new credit card the active card by clicking Select next to the new credit card. You will see a green check next to the active card.
- To remove a card from your account, click Delete next to the card you want to remove.
Note: If you do not see this option, make sure the card you want to remove is not the active or only card on file.
- On the pop-up window, click OK to confirm that the card has been deleted.
Credit Card Customers: Please use Account Manager to change your billing preference to ACH(automatic bank account withdrawal). Please create a case with 8x8 Technical Support to request invoice billing (payment by check).
ACH Customers: Please create a case with 8x8 Technical Support to request a change in billing address. (Other changes, including editing/adding routing and account numbers, may be made via your Billing Profile in Account Manager.)
Invoice Customers: Please create a case with 8x8 Technical Support to request changes to any of your billing information. (Please note that changes made in Account Manager will not automatically update invoice billing information.)