How to Change the Credit Card on My Account

To switch credit cards on your account

1. Sign in to Account Manager.
2. Click Billing in the top menu bar.
3. Click Billing Profile.
4. Click either:
   • Add Credit Card (if the alternate card you want to use is not part of your profile).
   • Change Payment Type (to select an alternate card already on file).
5. Fill in the required information on the subsequent screen to update your current card information or add a new card.
6. Click Save to complete.
   

To remove old credit cards from your account

Note: You must have one active credit card on file.

1. Sign in to Account Manager.
2. Click Billing in the top menu bar.
3. Click Billing Profile.
4. Under Payment Options, on the right, click Add Credit Card.
   
5. Enter your new credit card information.
6. Click Save.
   
7. On the Payment Options screen, make the new credit card the active card by clicking Select next to the new credit card. You will see a green check next to the active card.
   
8. To remove a card from your account, click Delete next to the card you want to remove. 

Note: If you do not see this option, make sure the card you want to remove is not the active or only card on file.

9. On the pop-up window, click OK to confirm that the card has been deleted.

Credit Card Customers: Please use Account Manager to change your billing preference to ACH(automatic bank account withdrawal). Please create a case with 8x8 Technical Support to request invoice billing (payment by check).

ACH Customers: Please create a case with 8x8 Technical Support to request a change in billing address. (Other changes, including editing/adding routing and account numbers, may be made via your Billing Profile in Account Manager.)

Invoice Customers: Please create a case with 8x8 Technical Support to request changes to any of your billing information. (Please note that changes made in Account Manager will not automatically update invoice billing information.)