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8x8 Support

Setting up Cost Centers in Account Manager


Note: To manage your Cost Centers in the Support Portal, the equivalent process for 8x8 Admin Console (X Series) users, click here.

If you are an Enterprise user, you can receive a consolidated bill. With this option, you will receive a single bill for all of your services or a bill for each cost center. For more information about the differences between Consolidated and Unconsolidated Billing, click here.

A cost center is a feature that allows you to keep track of expenses for each branch, department or location. For example, if your company has a branch in the US and one in the UK, you can create a cost center for each of these branches and track their expenses individually. 

All cost center accounts are based on service type. New services and add-on services associated with a branch are automatically reflected in the cost center. 

Before you begin, you must set up Consolidated Billing in your billing preferences.


Note: Once you select Consolidated Billing, you cannot change back to Unconsolidated Billing.

Setting Up Consolidated Billing

  1. Log in to Account Manager.
  2. Click Billing.
    AM- Billing-304x39.png
  3. Click Update Billing Profile.
  4. Click Billing Preferences.
  5. Click Consolidated Bill. You can either click Single Bill for all Cost Centers to have all your expenses listed on a single bill, or click Multiple Bills by Cost Center to receive a bill for each cost center.
    AM- Consolidated Bill_Single or Multiple_0-200x186.png
  6. Click Save.

Creating Cost Centers

  1. Log in to Account Manager.
  2. Click Billing.
    AM- Billing-304x39-1.png
  3. Click Cost Centers.
  4. Click Create Cost Center.
    AM- Create Cost Center-400x91.png
  5. Enter a Cost Center Name and click Add Accounts.
  6. Click the checkboxes next to the accounts you wish to add to your cost center. You must add at least one account. Add or delete accounts to an existing cost center at any time.
  7. Click Add.
  8. Click Save.

Managing Cost Center Accounts

  1. Log in to Account Manager.
  2. Click Billing.
    AM- Billing-304x39-2.png
  3. Click Cost Centers.
  4. Click Edit or Delete next to your cost center accounts to rename or remove them.
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