Phone System
- Auto Attendants
- Account Manager: How to Set Up Exception Hours Rule in Auto Attendant
- Auto-Attendant IVR in Account Manager repeats message before following No Selection rule and forwarding to a queue
- Auto Attendant - Additional Options
- Auto Attendant changes will override if you use same Submenu naming convention for both business hours and after hours
- Cannot Record Greeting for Auto Attendant
- Dialing by Extension Within Auto Attendant Leads to Dropped Call
- Fast Busy on Transfer to External Number from Auto Attendant
- File Upload Error when uploading a recording audio file
- How to Create and Configure Auto Attendant Profiles
- How to Prepare Virtual Office Phone System for a Holiday
- How to Set Up a Holiday Schedule for Auto Attendant in Account Manager
- How to Set up Auto Attendant Business, Lunch, and After-Hours Rules in Account Manager
- How to Set Up the Dial by Name Feature Using Auto Attendant
- How do I change my Auto Attendant greeting in Account Manager?
- How do I set up or change my Auto Attendant forwarding rules?
- How to Exclude Contacts from the Auto Attendant Directory
- How to Manage Virtual Office Phone System for a Business-Impacting Event
- How to Disable Call Forwarding Option in the Auto Attendant for the Account Manager Customers
- Setting Up a Sub Menu for an Auto Attendant
- Tips for Recording Auto Attendant Menu
- Tips for Setting Up Auto Attendant
- Tips for Writing Your Auto Attendant Script
- Transfers from the Auto Attendant or Ring Groups to External Numbers Fail
- Users Not Available on the Auto Attendant Company Directory
- What are Call Loops and how can I avoid them?
- What is an Auto Attendant?
- Call Queues
- Change IVR greeting for Call queue if all agents are busy
- How to Set Up Call Queues in Account Manager
- How do users (Agents) log in and out of Call Queues in 8x8 Work?
- How do you monitor a call queue in Account Manager?
- What Is a Call Queue in Virtual Office?
- Why can't I make the members of my Call Queue ring at the same time?
- Call Recording
- Call Recording - Frequently Asked Questions (8x8 Classic Service)
- Calls Missing from Account Manager Call Recording Bulk Download
- Delayed Audio with Call Recording in Account Manager
- How to Delete Call Recordings in Account Manager
- How to Download Call Recordings in Account Manager
- How to Enable Call Recording in Account Manager
- How to Enable or Disable Call Recording Announcement in Account Manager
- Manage Your Call Recordings in Account Manager
- How to View My Current Media Usage
- How to Bulk Download Call Recordings in Account Manager
- Unable to Play/Download Call Recordings or Auto Attendant Greetings in Chrome
- Unable to Play Call Recordings or Auto Attendant Greetings in Edge
- Company Settings
- Can I Add Email Recipients for 8x8 Service Notifications in Account Manager?
- Do Daylight Savings changes need to be done manually in Account Manager?
- Error Prevents Saving an External Forwarding Number in Account Manager
- External Contact Directory Phone Numbers Are Prefixed with a +
- How do I disable Instant Messaging for the organization?
- How do I enable or disable 8x8 Work Apps access for a user in Account Manager?
- How to Adjust the Emergency Service Address in Account Manager
- How to Change Company Name in Account Manager
- How to Configure Simple Cross-Site Dialing
- How to Disable SMS or IM in Account Manager
- How to Export External Caller ID Full Name from 8x8 Account Manager
- How to Set Company Number as Caller ID for All Extensions
- How to Set Main Company Number in Account Manager
- How to Create a Paging Group in Account Manager
- How to include or exclude an extension from the Contact Directory
- What is Account Manager?
- Devices
- Activation Server Busy: Account Manager Users
- How to Activate My Cordless IP DECT Phones
- How do I activate my 8x8 desk phones?
- How to Change the Time Zone of an Extension
- How to Exchange or Replace Devices on an Extension in Account Manager
- How to get Device Information and Passwords
- Unable to Select Replace Device Option for an Extension
- What is the administrator password for my phone or adapter?
- Where can I find the activation code for my phone or base unit?
- Extensions
- Can I test the user offboarding process?
- Cannot enable 8x8 Work Desktop and Mobile for Contact Center dedicated agents via Account Manager
- Changing or Setting up Pin for Voicemail in Account Manager
- Configuring a Virtual Extension in Account Manager
- Ensuring Each Extension is Associated to a Unique User Profile
- Error After Editing an Extension in Account Manager
- How do I assign a User to an Extension?
- How do I download a list of all extensions?
- How do I set Outbound / External Caller ID on Account Manager?
- How to Block Caller ID in Account Manager
- How to Change Preferred Codec for an Individual Extension
- How to Change Preferred Codecs for Multiple Extensions
- How to Configure Barge-Monitor-Whisper for 8x8 Work in Account Manager (legacy)
- How to Edit Extension Details in Account Manager
- How to Enable Extensions to Use Analytics for 8x8 Work in Account Manager
- How to Enable or Disable Outbound Calling for an Extension
- How do I forward calls on Account Manager?
- How to Forward Calls from an Extension to Another Number
- How to Remove Extensions from Branches Within Account Manager
- How to Reset Extension for Account Manager Extensions
- How to Set One Number Access
- How to Set up Call Flow
- How to Set Up a Hot Desk in Virtual Office Account Manager
- How to Set Up Virtual Office for Extension Users
- How do I set up Virtual Office Pro features?
- How to Use the Conference Bridge
- How do I change extension numbers?
- How do I view users extensions on Account Manager?
- How to Assign Extensions to the Branch Within Account Manager
- I'm Receiving Duplicate or Incorrect SMS Messages
- Logging Into Virtual Extensions
- Managing 8x8 Work Users in Account Manager (legacy)
- No Longer Receiving Calls On Previously Working Extension
- Receiver Does Not See the Right Caller ID when You Call Out
- Setting up Call Flow for Outbound-Only Extensions
- Setting Up a Contact Center Dedicated Extension in Account Manager
- SMS Showing Caller ID Number of Different Extension
- Unable to upload CSV file: The Read Only Field Assigned To Extension Has Changed
- User Profiles Still Show up in Virtual Office After Removing Them from Their Respective Extensions in Account Manager
- Virtual Office: How Do I Increase My Ring Timer?
- What numbers are available to use for my 8x8 Work extensions in Account Manager?
- Why can't I edit a user's External Caller ID Full Name?
- Why can't I see an extension in the Contact Directory?
- Fax
- How do I add additional emails to receive my faxes on Account Manager?
- Set Fax/Voicemail Notifications in Account Manager
- How do I set up a fax number for an extension in Account Manager?
- How Do I Turn On/Off Fax
- Internet Fax Displaying Incorrect Fax DID When Sending Fax
- Not Receiving Internet Fax Email Notifications in Account Manager
- What is Fax over VoIP?
- Ring Groups
- Disabling Voicemail Access of a User from the Ring Group in Account Manager
- Error after editing Ring Group or Call Queue in Account Manager and Configuration Manager
- How do I forward Ring Group calls to an external number?
- How to Add Multiple Members When Creating a Ring Group
- How to Change What Is Displayed for Inbound Calls to Ring Groups
- How to Extend the Ring Time for a Ring Group in Account Manager
- How to Manage Ringback Audio Settings in Account Manager
- How to Set up Ring Group Forwarding
- How to Set Up Ring Group Voicemail
- How to View or Change Ring Group Voicemail Password
- How do I set up a ring group?
- The phone rings only for the first member of the Ring Group
- Unable to Save Ring Group Settings in Account Manager
- What is Ring Group Receptionist Type and How are Calls Routed to the Selected Receptionist?
- What is a Ring Group and what can I do with it?
- Phone Doesn't Ring on Inbound Call to Ring Group
- Switchboard
- Adding Switchboard Scripts in Account Manager
- Extension Shows Offline In Switchboard
- How to Transfer Calls using Switchboard
- How do I log in to Switchboard?
- Presence status does not show in Switchboard Pro
- Switchboard Intermittently and Temporarily Unresponsive
- Switchboard User List Does Not Load
- Switchboard Pro Auto Attendant feature is not redirecting calls correctly
- Switchboard Statuses are not updating
- Unable to Handle More Than Two Calls Per Extension in Switchboard Pro
- Virtual and Toll-Free Numbers
- Calls to My 8x8 Toll-Free Number Are Failing
- Forward a Virtual Number to an External Number Using a Ring Group
- How to Block Calls to the Main Company Number
- How do I forward a virtual number to an external number?
- How to Set Up Virtual and Toll-Free Numbers
- How do I dial Italian Toll-Free numbers ?
- How do I know which Virtual Numbers are assigned to a particular destination?
- Universal International Freephone Number
- Callers Get a Busy Signal or Not-In-Service Message When Calling My Virtual Number
- What is a virtual number?
- Why can't I call out to a 1-8XX toll-free number?
- Voicemail
- How to Change Voicemail Notification Settings for an Extension in Account Manager
- How to Disable Voicemail
- How to Listen to Voicemail
- How to Manage Call Forwarding Rules for Individual Users
- How to Set Up My Voicemail (Non-X Series)
- How to Manage Voicemail Notifications in Account Manager When Phones Are Not Ringing
- My Business/After Hours/Weekend Voicemail greeting doesn't activate.
- What is the difference between internal and external voicemail greetings?