Phone System
- Auto Attendants
- Account Manager: How to Set Up Exception Hours Rule in Auto Attendant
- Auto Attendant: Fast Busy on Transfer to External Number
- Cannot Record Greeting for Auto Attendant
- Dialing by Extension Within Auto Attendant Leads to Dropped Call
- How do I change my Auto Attendant greeting in Account Manager?
- How do I prepare my Virtual Office phone system for a holiday?
- How do I set up a holiday schedule for my Auto Attendant in Account Manager?
- How do I set up Auto Attendant business, lunch, and after-hours rules in Account Manager?
- How do I set up or change my Auto Attendant forwarding rules?
- How to Create and Configure Auto Attendant Profiles
- How to Exclude Contacts from the Auto Attendant Directory
- How to Set Up the Dial by Name Feature Using Auto Attendant
- Setting Up a Sub Menu for an Auto Attendant
- Tips for Recording your Auto Attendant Menu
- Tips for Setting Up Your Auto Attendant
- Tips for Writing Your Auto Attendant Script
- Transfers from the Auto Attendant to External Numbers Fail / Unable to record greeting (Account Manager Only)
- Users Not Available on the Auto Attendant Company Directory
- What is an Auto Attendant?
- What are Call Loops and how can I avoid them?
- Call Queues
- Change IVR greeting for Call queue if all agents are busy
- How do I set up my Call Queues in Account Manager?
- How do users (Agents) log in and out of Call Queues in Virtual Office?
- How do you monitor a call queue in Account Manager?
- Virtual Office: What Is a Call Queue?
- Why can't i make the members of my Call Queue ring at the same time?
- Call Recording
- Call Recording - Frequently Asked Questions
- Calls Missing from Account Manager Call Recording Bulk Download
- Call Recording Does Not Work on Conference Bridge
- Delayed Audio with Call Recording in Account Manager
- How to Enable or Disable Call Recording Announcement in Account Manager
- Manage Your Call Recordings in Account Manager
- How do I delete Call Recordings in Account Manager?
- How do I download Call Recordings in Account Manager?
- How do I enable Call Recording in Account Manager?
- How do I view my current Media Usage?
- Unable to Play Call Recordings or Auto Attendant Greetings in Chrome
- Unable to Play Call Recordings or Auto Attendant Greetings in Edge
- Company Settings
- Error prevents saving an external forwarding number in Account Manager
- External Contact Directory Phone Numbers Are Prefixed with a +
- How do I disable Instant Messaging for the organization?
- How do I enable or disable Virtual Office Apps access for a user in Account Manager?
- How to Disable SMS or IM in Account Manager
- How do I change company name in Account Manager?
- How do I configure simple Cross-Site Dialing?
- How do I export the External Caller ID Full Name from 8x8 Account Manager?
- How do I set my company number as caller ID for all extensions?
- How do I set my main company number in Account Manager?
- How to Adjust the Emergency Service Address within Account Manager
- Inbound Calls to the Main Number Failed with Fast Busy
- What is Account Manager?
- Devices
- Activation Server Busy: Account Manager Users
- How do I activate my 8x8 desk phones?
- How do I activate my cordless IP DECT phones?
- How do I exchange or replace devices on an extension in Account Manager?
- How do I get device information and passwords?
- How to Change the Time Zone of an Extension
- Phone is not ringing on inbound calls
- Unable to Select Replace Device Option for an Extension
- What is the administrator password for my phone or adapter?
- Where can I find the activation code for my phone or base unit?
- Extensions
- Can I customize Conference Bridge access codes?
- Can I test the user offboarding process?
- Can not enable VOD & VOM to VCC dedicated agents via Account Manager
- Cell Phone Users Don't See the Right Caller ID When I Call Them
- Changing or Setting up Pin for Voicemail in Account Manager
- Configuring a Virtual Extension
- Ensuring Each Extension is Associated to a Unique User Profile
- Error After Editing an Extension in Account Manager
- How do I assign a User to an Extension?
- How do I download a list of all extensions?
- How do I set my outbound Caller ID?
- How to Edit Extension Details in Account Manager
- How do I forward calls?
- How to Remove Extensions from Branches Within Account Manager
- How to Reset Extension for Account Manager Extensions
- How do I use the Conference Bridge?
- How do I Block my Caller ID in Account Manager
- How do I change extension numbers?
- How do I configure Barge-Monitor-Whisper for Virtual Office in Account Manager?
- How do I dial in to the Conference Bridge from an external number?
- How do I enable extensions to use Virtual Office Analytics in Account Manager?
- How do I enable or disable Outbound Calling for an extension?
- How do I forward calls from an extension to another number?
- How do I set One Number Access (advanced call forwarding)?
- How do I set up a Hot Desk in Virtual Office Account Manager?
- How do I set up my call flow?
- How do I set up Virtual Office for extension users?
- How do I set up Virtual Office Pro features?
- How to Assign Extensions to the Branch Within Account Manager
- How To Change Preferred Codec (Individual Extension)
- How To Change Preferred Codec (Multiple Extensions)
- I'm Receiving Duplicate or Incorrect SMS Messages
- I cannot change extension numbers in Account Manager
- Logging In To Virtual Extensions
- Managing Virtual Office Users
- No Longer Receiving Calls On Previously Working Extension
- Setting Up a Virtual Contact Center Dedicated Extension in Account Manager
- Setting Up Call Flow for Outbound-Only Extensions
- SMS Showing Caller ID Number of Different Extension
- Unable to upload CSV file: The Read Only Field Assigned To Extension Has Changed
- User Profiles Still Show up in Virtual Office After Removing Them from Their Respective Extensions in Account Manager
- Virtual Office: How Do I Increase My Ring Timer?
- What numbers are available to use for my Virtual Office extensions?
- Why can't I edit a user's External Caller ID Full Name?
- Why can't I see an extension in the Contact Directory?
- Fax
- How do I add additional emails to receive my faxes on Account Manager?
- How do i setup fax number for my extension
- How Do I Turn On/Off Fax
- Internet Fax Displaying Incorrect Fax DID When Sending Fax
- Not Receiving Internet Fax Email Notifications in Account Manager
- Setting Fax Notifications in Account Manager
- What is Fax over VoIP?
- Ring Groups
- Error after editing Ring Group or Call Queue in Account Manager and Configuration Manager
- How do I forward Ring Group calls to an external number?
- How do I set up ring group forwarding?
- How to Add Multiple Members When Creating a Ring Group
- How to Extend the Ring Time for a Ring Group in Account Manager
- How do I change what is displayed for inbound calls to Ring Groups?
- How do I manage Ringback audio settings for Ring Groups in Account Manager?
- How do I set up a ring group?
- How do I set up Ring Group voicemail?
- How do I view or change my Ring Group voicemail password?
- Unable to Save Ring Group Settings in Account Manager
- What is a Ring Group and what can I do with it?
- Phone Doesn't Ring on Inbound Call to Ring Group
- Switchboard
- Adding Switchboard Scripts in Account Manager
- Extension Shows Offline In Switchboard
- How do I log in to Switchboard?
- How to Transfer Calls using Switchboard?
- Presence status does not show in Switchboard Pro
- Switchboard Intermittently and Temporarily Unresponsive
- Switchboard Extensions are not able to send or receive IM from other Extensions
- Switchboard Pro: Can't Handle More Than Two Calls per Extension
- Switchboard Statuses are not updating
- Switchboard user list does not load
- Virtual and Toll-Free Numbers
- How do I block calls to my main company number in Account Manager?
- How do I forward a virtual number to an external number?
- How do I dial Italian Toll-Free numbers ?
- How do I know which Virtual Numbers are assigned to a particular destination?
- How do I set up my Virtual and Toll-Free Numbers?
- Universal International Freephone Number
- Callers Get a Busy Signal or Not-In-Service Message When Calling My Virtual Number
- What is a virtual number?
- Calls to My 8x8 Toll-Free Number Are Failing
- Can't Call out to a Toll-Free (1-8XX) Number
- Voicemail
- How to Change Voicemail Notification Settings for an Extension
- How do I listen to my voicemail?
- How to Manage Call Forwarding Rules for Individual Users
- How to Set Up My Voicemail
- How do I disable my voicemail?
- How to Manage Voicemail Notifications in Account Manager When Phones Are Not Ringing
- What's the difference between internal and external voicemail greetings?