When the IVR is called, a recording repeats the incorrect amount of times before following the No Selection rule. The IVR is not set to repeat the message when No Selection is met.
- Account Manager
- Find the location in the IVR where the message is repeated the incorrect amount of time
- Select Additional Options
- You may see any of the 'Transfer to...' options as being selected
- Change selection to Replay Message
- Edit 'Number of times to replay menu recording' to the correct amount and save
- Recreate original 'Transfer to...' settings