Auto-Attendant IVR in Account Manager repeats message before following No Selection rule and forwarding to a queue

Symptom

When the IVR is called, a recording repeats the incorrect amount of times before following the No Selection rule. The IVR is not set to repeat the message when No Selection is met.

Applies To

• Account Manager

Resolution

1. Find the location in the IVR where the message is repeated the incorrect amount of time
2. Select Additional Options
3. You may see any of the 'Transfer to...' options as being selected
4. Change selection to Replay Message
5. Edit 'Number of times to replay menu recording' to the correct amount and save
6. Recreate original 'Transfer to...' settings