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Auto Attendant changes will override if you use same Submenu naming convention for both business hours and after hours
8x8 Support

Auto Attendant changes will override if you use same Submenu naming convention for both business hours and after hours

Symptom

When both Business and After Hours use the same Sub Menu name, any changes made to After Hours Sub Menu or vice versa, will apply to both menus in Account Manager. 

Applies To

  • Account Manager

Resolution

Use different names for the Sub Menu to avoid duplication. The Sub Menu will need to be recreated in order to change the name.

Please see below Business and After Hours screenshots. Sub Menu name is set to "Support After Hours" to avoid duplication.

clipboard_eadaac92c56729cad661c531cb3fda3ae.png 

clipboard_e14bd6db226d3c5e1a1c849b05eed1066.png 

Cause

This is by design in Account Manager and also confirmed by Engineering. 

Additional Information

This behavior cannot be seen in Configuration Manager as it doesn't follow this design.

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