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File Upload Error when uploading a recording audio file
8x8 Support

File Upload Error when uploading a recording audio file

Symptom

File Upload Error when uploading a recording audio files to and Auto Attendant profile in Account Manager

The error message File Upload Error: Please contact 8x8 Support for assistance pops up after uploading the file and clicking "I agree"

Applies To

  • Virtual Office Account Manager
  • Auto Attendant 

Resolution

  1. Verify this is not an issue with the file you are attempting to upload
  2. Select the Record Recording option and create a recording by phone
  3. Retry uploading the file
  4. Delete the recording recorded by phone if not is not required

Additional Information

If this does not resolve the issue you may need to raise a support case.