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How to Manage Virtual Office Phone System for a Business-Impacting Event
8x8 Support

How to Manage Virtual Office Phone System for a Business-Impacting Event

Note: To manage your Virtual Office phone system for a business-impacting event using Virtual Office Configuration Manager, click here.

Overview

When sudden closures, emergencies, or other outside events occur and necessitate in change in your operations, Virtual Office makes it easy to prepare with options to temporarily configure your voicemailcall forwarding, and Auto Attendant to intelligently handle incoming calls while your needs are altered or your are away.

In the event part or all of your workforce shifts offsite, it's also critical to have each Virtual Office user update their E911 address for emergency services.

Applies To

  • Virtual Office (Classic)
  • Account Mananger

Procedures

Click below for detailed instructions on how to:

  • Configure your extension voicemail and Ring Group voicemail.
    You can set your voicemail to play an alternate greeting, as well as set announce-only mode if you do not intend to return calls during the event.
  • Configure your call forwarding.
    If you would like to direct calls to an alternate number during the event, you can simply create and activate forwarding rules to automatically perform this handling.
  • Configure your Auto Attendant(s).
    Your Auto Attendant is a powerful tool that offers an array of options for call handling in situations such as closings or altered hours of operation, including time-based greetings and routing.
  • Update E911 Addresses.
    Each individual user's E911 address set in Virtual Office Desktop helps with dispatching emergency services to the right location when called from their 8x8 phone line. It's critical for users to adjust this whenever they change where they are working from.

Additional Information

Managing your phone system for unexpected or operations-altering events is similar to preparing for a holiday.