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Cannot Record Greeting for Auto Attendant
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Cannot Record Greeting for Auto Attendant

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Unable to use the built-in Record Recording option when setting up Auto Attendant within Account Manager? Set the company Main Number properly to fix the issue.

Symptom

When setting up Auto Attendant within Account Manager, you cannot use the built-in Record Recording option.

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Applies To

Account Manager Auto Attendant

Resolution

Ensure the Main Number is set in Account Manager

  1. Sign in to Virtual Office Online or Desktop.
  2. Click Phone System > Company Settings.
  3. In the Caller ID section, select Main Number from the pull-down menu.
  4. At the bottom of the page, click Save.

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Cause

The company Main Number is not properly set. The Main Number is the "source" DID required to initiate a call out to the recording service.