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Dialing by Extension Within Auto Attendant Leads to Dropped Call


When calling into Auto Attendant and attempting to dial by extension from within the Auto Attendant, the call drops.

Applies To

  • Account Manager
  • Auto Attendants


  1. Log in to Account Manager.
  2. Click Phone System > Auto Attendant.
  3. To edit the active profile, click Edit (under Actions).
  4. Make any change within the Auto Attendant configuration and click Save. (This is just a temporary change.)
  5. Return to the main Auto Attendant landing page (Phone System > Auto Attendant).
  6. To the right of the active profile, click Turn On.
  7. Edit the profile and reverse the change you made in step 4, then click Save.
  8. Place a call to Auto Attendant and dial by extension to test.


This is a known issue. Please contact 8x8 Support for assistance.


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