When calling into Auto Attendant and attempting to dial by extension from within the Auto Attendant, the call drops.
- Account Manager
- Auto Attendants
- Log in to Account Manager.
- Click Phone System > Auto Attendant.
- To edit the active profile, click Edit (under Actions).
- Make any change within the Auto Attendant configuration and click Save. (This is just a temporary change.)
- Return to the main Auto Attendant landing page (Phone System > Auto Attendant).
- To the right of the active profile, click Turn On.
- Edit the profile and reverse the change you made in step 4, then click Save.
- Place a call to Auto Attendant and dial by extension to test.
This is a known issue. Please contact 8x8 Support for assistance.