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Users Not Available on the Auto Attendant Company Directory
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Users Not Available on the Auto Attendant Company Directory

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Symptom

Users are not listed on the Auto Attendant Company Directory.

Applies To

  • Account Manager
  • Auto Attendant 
  • Company Directory 

Resolution

  1. Log in to Account Manager.
  2. Click Phone System > View All Extensions.
  3. Click Edit. 
  4. Under Extension Settings turn off Hide in Auto Attendant Directory.Screen Shot 2019-12-04 at 9.33.09 AM.png
  5. Click Save Changes.

Cause

 Hide in Auto Attendant Directory is turned on for the extension.