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Users Not Available on the Auto Attendant Company Directory


Users are not listed on the Auto Attendant Company Directory.

Applies To

  • Account Manager
  • Auto Attendant 
  • Company Directory 


  1. Log in to Account Manager.
  2. Click Phone System View All Extensions.
  3. Click Edit
  4. Under Extension Settings turn off Hide in Auto Attendant Directory.Screen Shot 2019-12-04 at 9.33.09 AM.png
  5. Click Save Changes.


 Hide in Auto Attendant Directory is turned on for the extension.

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