Users Not Available on the Auto Attendant Company Directory
Symptom
Users are not listed on the Auto Attendant Company Directory.
Applies To
- Account Manager
- Auto Attendant
- Company Directory
Resolution
- Log in to Account Manager.
- Click Phone System > View All Extensions.
- Click Edit.
- Under Extension Settings turn off Hide in Auto Attendant Directory.
- Click Save Changes.
Cause
Hide in Auto Attendant Directory is turned on for the extension.