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8x8 Support

Non Primary Administrator is Unable to View New Branches in Account Manager

Why as an admin can I not see new branches in Account Manager?

Applies To

  • Account Manager
  • Branches


The primary admin must first setup the new branch in Account Manager and then assign the branch privilege to other admins on the PBX. 

To assign the new branch to other admins:

  1. Log into Account Manager as the Primary Administrator.
  2. Select Accounts > Priviledges.
  3. For the desired Administrator, click Edit.
  4. Under PBX, check to box for the desired branches.
  5. Click "Save Changes".

Additional Information

The minimum setup required to the branch to then be able to assign out is to give it a name.

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