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What Is a Call Queue in 8x8 Work?

Question

What is a call queue in 8x8 Work for Desktop?

Applies To

  • 8x8 Work for Desktop
  • Call Queues
  • Account Manager

Answer

A call queue places incoming calls in line to be answered while extension users are busy with other calls. The queued calls are distributed to the next available extension user in the order received. After they have been created, they can be assigned to specific extensions and configured to feature greetings, messages, and hold music. You can also allow agents to log themselves in and out of queues, if desired.

Additional Information

For more information on creating and configuring call queues, see Account Manager Online Help - Manage Call Queues.

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