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Why can't I make the members of my Call Queue ring at the same time?
8x8 Support

Why can't I make the members of my Call Queue ring at the same time?

 

Question

Why can't all extensions in my Call Queue ring simultaneously when a call comes in?

Applies To

  • 8x8 Work
  • Call Queues
  • 8x8 Admin Console
  • Account Manager

Answer

This is by design. As a Queue is an ordered list of extensions, calls are distributed sequentially throughout as members are available, in the order the calls are received.

Additional Information

If you need members to ring simultaneously, you may create a Ring Group instead.

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