Skip to main content
8x8 Support

Why can't I make the members of my Call Queue ring at the same time?


Why can't all extensions in my Call Queue ring simultaneously when a call comes in?

Applies To

  • 8x8 Work
  • Call Queues
  • 8x8 Admin Console


This is by design. As a Queue is an ordered list of extensions, calls are distributed sequentially throughout as members are available, in the order the calls are received.

Additional Information

If you need members to ring simultaneously, you may create a Ring Group instead.

  • Was this article helpful?