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Unable to Play/Download Call Recordings or Auto Attendant Greetings in Chrome
8x8 Support

Unable to Play/Download Call Recordings or Auto Attendant Greetings in Chrome

 

Symptom

When attempting to play Auto Attendant greetings, or play or download call recordings in Google Chrome, the page displays, "Please wait." Greetings and call recordings don't play.

AM Call recording please wait Capture.PNG

Applies To

  • Account Manager
  • Call Recordings
  • Auto Attendant greetings
  • Google Chrome

Resolution

When on the call recording page, click Download Recordings.

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