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Unable to Play Call Recordings or Auto Attendant Greetings in Edge

If you're unable to play Auto Attendant greetings in Edge, go to the lock icon on the address bar and click on Allow Adobe Flash to fix the issue. Learn more.


When attempting to play Auto Attendant greetings, or play or download call recordings in Microsoft Edge, the page displays, "Please wait." Greetings and call recordings don't play.


Applies To

  • Account Manager
  • Call Recordings
  • Auto Attendant greetings
  • Microsoft Edge


Click on the lock icon to the left of the address bar and click Allow Adobe Flash. You'll need to refresh the page for the change to take effect.


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