How do I enable or disable 8x8 Work Apps access for a user in Account Manager?

Objective

Enable Work for Mobile and Work for Desktop / Work for Web access for a user in Account Manager.

Applies To

• Work for Mobile
• Work for Desktop / Work for Web
• Account Manager

Procedure

1. Log in to Account Manager.
2. Navigate to Phone System > Extensions. Use Quick Find to search for the extension you wish to enable/disable Work for Mobile or Work for Desktop / Work for Web for.
   
3. Edit the extension.
4. On the Edit Extension page under Extension Information, there are two options in the top right-hand corner.
   
5. To enable either service, tick the box next to the relevant option(s). To disable, untick the box next to the relevant option(s).  Then, click at the bottom of the page.

   Note: The Enable Virtual Office will enable/disable Work for Desktop and Work for Web.  The Enable Virtual Office Mobile option will only enable/disable Work for Mobile.  You can hover over the blue question mark next to each option if you're unsure.