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8x8 Support

How do I activate my 8x8 desk phones?


Note: To activate your 8x8 desk phone as a 8x8 Admin Console user, click here.


Activate your 8x8 desk phone.

Applies To

  • 8x8 Desk Phones
  • Phone Activation


Before you begin, make sure that you have:

  • The phone(s) you’ll be activating.
  • The email with your activation code(s).
Important-Icon.png Please note: Only one physical phone can be activated per extension!
Note-Icon.png Note: The phone model shown in the video below is a Poly VVX 401. However, the same steps apply to all non-wireless 8x8 desk phones.

  1. Connect the phone to your Ethernet connection using the provided Ethernet cable. (If your network does not feature power over Ethernet, be sure to also connect and plug in the power adaptor.)
  2. Your phone will automatically power up and display Activate on the screen.
  3. Pick up the handset (or turn on the speakerphone).
  4. Following the voice prompts, enter the phone activation code provided in the 8x8 email that includes your Work for Desktop extension username and password. (If you no longer have this email or cannot find it, you can ask your system administrator to resend it.)

For additional instructions, refer to the Quickstart Guide that came with your phone or the online 8x8 Equipment Matrix.

Additional Information

Activating a phone previously used with another service?

If you are activating a Poly or Yealink IP phone previously used with another service, you may not yet see an onscreen prompt to activate the phone.

Please consult one of the following guides:

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