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Phone Does Not Ring While Receiving Inbound Calls
8x8 Support

Phone Does Not Ring While Receiving Inbound Calls

Phone doesn't ring or display that a call is coming in while receiving inbound calls? Disable Do Not Disturb and SIP ALG on the network to resolve the issue.

Symptom

When receiving inbound calls, your phone doesn't ring or display that a call is coming in.

Applies To

Desk phones

Resolution

  1. Make sure Do Not Disturb is disabled on your desk phone, Virtual Office Desktop (VOD) app, and Virtual Office Mobile (VOM) app.
  2. Disable SIP ALG on the network.

Cause

This is most often due to SIP ALG being enabled on your network, or Do Not Disturb being set on your desk phone, VOD, or VOM.

Additional Information

If the issue persists, create a case with 8x8 Technical Support.

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