Unable to Select Replace Device Option for an Extension

Symptom

When attempting to swap a device in Account Manager, the Action on the extension shows Activate Device and the user cannot select Replace Device to change the device type associated with the extension.

Applies To

• Account Manager
• Desk Phones

Resolution

Please contact 8x8 Support for assistance. 

Cause

When a device is not activated on an extension, the user cannot select Replace Device to change the device type.