After downloading a CSV file from Account Manager, you are unable to upload it back in.
The following error is displayed: "The Read Only field Assigned To extension has changed."
- Account Manager
- File Uploads
Add missing 0 to Extensions.
- Download the CSV file.
- Find the extensions fields that are missing the leading 0 > add in 0.
- Import the amended file back into Account Manager.
Your account may have extensions configured with leading 0's, e.g. 0556, 0784, etc.
During the Excel export process, the 0 is removed if an entry is identified as beginning with a 0. Therefore, an extension such as 0556 simply appears as 556.