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User Profiles Still Show up in Virtual Office After Removing Them from Their Respective Extensions in Account Manager


User profiles still show up in Virtual Office after removing them from their respective extensions in Account Manager. 

Applies To

  • Account Manager
  • Virtual Office


To fix it, you need place a dummy profile on the extension, reset it, and then remove the dummy profile. 


This happens because the process of offboarding an user profile implies also resetting the extension prior to removing the profile. For the correct process please click here.