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Cannot Disable VCC Dedicated Extension for an Extension in Account Manager
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Cannot Disable VCC Dedicated Extension for an Extension in Account Manager

Symptom

When modifying an extension in Account Manager, the VCC Dedicated Extension checkbox is grayed out. Enable Virtual Office and Enable Virtual Office Mobile are also grayed out.

clipboard_eb2f8722cfc96369b04930494e4e0aa29.png

Applies To

  • Account Manager
  • Virtual Office 

Resolution

Go to Accounts and then User Profiles:

1. Find the user profile assigned to the extension you want to modify

2. Click on Edit

3. Click on New Private Routing # and clipboard_e21c4434ba55f8bc98f51693b62b39029.png then Add  

The profile should now look similar to this: 

clipboard_e2bcf876877e1dffe5bee0d8b471a4465.png

4. Go back to Phone System and Extensions, select View all Extensions and modify the desired extension

Cause

These options are grayed out when a user profile has only one VCC extension under the Phone #'s linked to: field, whereas for both VCC and VOD, two separate extensions are necessary.

Additional Information

This procedure is related to this KB article and is similar in scope, even if the use case is different.

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