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How to Enable or Disable Outbound Calling for an Extension

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To enable or disable outbound calling for an extension, navigate to Outbound Calling Options under Phone System. Learn more here.
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Note: To configure outbound calling settings for individual extensions in Virtual Office Configuration Manager, click here.

Outbound calling refers to calls made to numbers outside of your 8x8 network (for example, somebody's direct mobile phone number or the restaurant down the street). This setting will not affect a user's ability to dial other internal (on-network) extensions. This procedure requires Account Administrator privileges. 

To enable or disable outbound calling

  1. Log in to Account Manager.
  2. Click Phone System > Outbound Calling Options > Configure.
  3. You can configure outbound calling options for your entire PBX, for all extensions, or for individual extensions.
    • To disable outbound calling for your entire PBX, select Only Emergency Calling from the Outbound Calling Options drop-down under PBX Defaults. Note: With this option, no users will be able to make outbound calls.

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    • To disable outbound calling for all extensions, select Only Emergency Calling from the Outbound Calling Options drop-down under the Extension Outbound Calling Options section. Note: With this option, no users will be able to make outbound calls.

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    • To disable outbound calling for an individual extensions, locate the extension for which you want to disable outbound calling, click the current outbound calling option for that extension, and select Only Emergency Calling from the Outbound Calling Options drop-down in the pop-up window.

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  4. Click Save at the bottom of the page.