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8x8 Support

How to Use the Conference Bridge


To set up a Conference Bridge and learn how to join a Conference Bridge from your 8x8 extension or as an external participant (non-8x8 number).

You will also find a list of participant and administrator options, when on a Conference Bridge, below.

Applies To

  • Conference Bridge


To Set up a Conference Bridge

  1. Dial 556 from your 8x8 extension.
  2. At the menu, press 2 to create a conference.
  3. Enter your extension number, then press #.
  4. Enter your voicemail password, then press #.
  5. Select the type of conference you would like:
    • Expires in 2 weeks.
    • Non-expiring.
    • Custom expiration date.
    • Optional: Press * for Announce options:
      • Announce participants by name.
      • Announce participants with a beep tone.
      • Mute participants announcement.
  6. A voice playback will advise you of the conference access code and expiration date (if applicable).

Email Confirmation: A confirmation email will be sent to the email address associated with your extension. To let participants know about the conference, edit this email to include date and time of the call, call details and dial-in instructions if needed. Then send it to your conference participants.

To Join a Conference Bridge (From Your 8x8 Extension)

  1. From your 8x8 extension, dial 556.
  2. At the menu, press 1 to enter the conference.
  3. Enter the access code provided in the email confirmation, then press #.
  4. State your name (if prompted).

To Join a Conference Bridge as an External Participant (From a Non-8x8 Number)

There are four ways external participants can join your conference call:

Dialing in via an Option in Your Auto Attendant

  1. If your Auto Attendant is set up so that one of the greeting options points to the conference bridge, outside participants join by:
  2. Dialing your main number.
  3. Selecting the menu option that corresponds to the Conference Bridge. For example:
    • Press Option X to join the conference bridge
    • Entering their access code and recording their name for an announcement
Note-Icon.png Note: To allow participants to dial in to a conference call through your Auto Attendant, you must first configure the Auto Attendant with a Conference Bridge option. See What is Auto Attendant and how can I configure it?

Adding Participants by Dialing out (Administrator Only; International Dial-Out Not Permitted)

  1. Press * and wait for the recording to play. (You must wait and allow the recording to fully play.)
  2. Press 5 to enter the administrator mode.
  3. At prompt, enter your administrator (voicemail) password, then press #.
  4. Press 2 to add a participant to the conference.
  5. At prompt, enter the phone number of the participant you wish to add.

Transferring an Incoming Call to 556

This should be a "blind transfer," which puts the transferred party into the conference without introducing the transferring party. Please refer to your device documentation for instructions on completing a blind transfer.

Using a Dial-In (Virtual) Number

If you want a direct dial-in number for external conference participants, you will need to purchase a regular or toll-free number from 8x8 and assign it to your conference bridge. These Virtual Numbers cost as low as $4.99 per month. Once you have one of these numbers assigned to your conference bridge, you can use it as your regular conference bridge dial-in in number for outside callers.

For more information on how to dial in from an external number, see the article here.

Participant Options While in a Conference

Push * for additional Options in Conference

  • Press 1 to list participants in the conference
  • Press * to return to the conference
  • Press 9 to leave the conference
  • Press 5 to enter Administrator Mode

Administrator Mode Options in a Conference

  1. While in the conference press * and wait for the recording to play.
  2. Press 5 to enter Administrator Mode.
  3. Enter voicemail password.
    • Press 1 to list participants in the conference
    • Press 2 to add a participant to the conference
    • Press 3 to drop a participant from the conference
    • Press 4 to announce participant by name
    • Press 5 to announce participant by beep tone
    • Press 6 to mute Participant Announcements
    • Press 7 to mute a participant
    • Press 8 to unmute a participant
    • Press * to return to the conference
    • Press 9 to leave the conference

For more, see the 8x8 Conference Bridge Administrator Guide.

Note-Icon.png Need more than 15 participants? Speak to your Account Manager or Sales Rep about our next generation collaboration platform, Virtual Office Meetings, which features optional plans for additional meeting seats. Please note that additional seat plans apply only to the Virtual Office Meetings platform, and not the audio conference bridge described on this page.

Additional Information

Conference bridges allow users to schedule and manage pre-planned conference calls. Once in progress, up to 15 participants* are able to call in and join without being manually added in.

Note-Icon.png Note for Account Manager Users: You must purchase a Virtual Number and assign it to the conference bridge if you want external participants to be able to dial in using a direct number. Other options for external participants to join a conference bridge are listed below.

To learn how to complete a simple three-way call, click here.

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