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Setting up Call Flow for Outbound-Only Extensions
8x8 Support

Setting up Call Flow for Outbound-Only Extensions

When setting up call flow for an outbound-only extension, you can set the outbound caller ID to the main company number. Learn more here.

Extensions that are intended for outbound-calling-only require some special consideration. The most common use case is setting up extensions in conference rooms.

When setting up call flow for an outbound-only extension, you have several options:

Although you could set the extension to always forward to voicemail, it's not recommended because then you will be unable to call in to the conference phone. This could make joining Virtual Office Meetings difficult.