Not Receiving Internet Fax Email Notifications in Account Manager

Symptom

I am not receiving email notifications when internet fax comes in. 

Applies To

• Virtual Office Desktop
• Internet fax 
• Account Manager

Resolution

1. Log in to Virtual Office Desktop.
2. Click on the three dots(Fax, settings & more).
   
3. Click on Settings > Account settings. The "Advanced Settings" window will pop- up and may take several seconds to populate 
4. In My Services, go to Internet Fax. 
   
5. Toggle the Notify me by email when I receive a fax setting. 
6. Click Save.
7. Go to your inbox and check email filters to allow noreply@8x8.com.

Cause

Internet fax email notifications were turned off and/or noreply@8x8.com was not on the safe mailing address list.