How to Enable Virtual Office End Users to Select Their Music on Hold
Objective
Enabling users to select their own Music on Hold.
Applies To
- Legacy accounts
- Account Manager
- Virtual Office Online
- Virtual Office Desktop Classic Mode
Procedure
Account Manager
- Log in to Account Manager.
- On the top navigation bar, click Phone Systems, then click Extensions. Search for the extension.
- Click Edit. Go to Extension Settings.
- Check the box to Allow Music on Hold Selection.
- After enabling Allow Music on Hold Selection feature, the user will be able to view this option on their Virtual Office Online and Virtual Office Desktop (Classic Mode).
Virtual Office Online
Go to Settings > My Services > Music on Hold.
Virtual Office Desktop
Go to Settings > My Services > Music on Hold.
