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How to Enable Virtual Office End Users to Select Their Music on Hold


Enabling users to select their own Music on Hold.

Applies To

  • Legacy accounts
  • Account Manager
  • Virtual Office Online
  • Virtual Office Desktop Classic Mode


Account Manager

  1. Log in to Account Manager.
  2. On the top navigation bar, click Phone Systems, then click Extensions. Search for the extension.
  3. Click Edit. Go to Extension Settings
  4. Check the box to Allow Music on Hold Selection.
  5. After enabling Allow Music on Hold Selection feature, the user will be able to view this option on their Virtual Office Online and Virtual Office Desktop (Classic Mode).

Virtual Office Online

Go to Settings My Services > Music on Hold.


Virtual Office Desktop

Go to Settings My Services > Music on Hold.

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