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How to Change Music on Hold
8x8 Support

How to Change Music on Hold

 

Note: To change your music on hold in Admin Console, click here.

Objective 

8x8 Work allows you to replace dead air with music or important information with our Music/Messaging on Hold feature. 8x8 offers 10 music-on-hold options to choose from that you can change online at any time. Or you can upload your own .au files.

Note: With version 7.0, Virtual Office has been renamed 8x8 Work. More information on this, here.

Applies To

  • Account Manager
  • Music on Hold

Procedure 

Set Default Music On Hold for All Extensions

  1. Log in to Account Manager.
  2. Navigate to the Phone System tab and click Music on Hold from the menu on the left side of the screen.

  3. Review the music listed. To hear a sample, click Play.

  4. When you have made your selection, click Select. This music will become the default hold music for all extensions. 

    Note: Your selection shows a icon in the Status column. You can only make one music file the default music for all extensions in your phone system. But, extension users can change their default hold music through their Virtual Office Online. 

  5. When the dialog box appears confirming your selection, click OK.
  6. Click Save.

Allow Each Extension User to Choose their Music on Hold

  1. Log in to Account Manager.
  2. Navigate to the Phone System tab and click Music on Hold from the menu on the left side of the screen.

  3. Review the music listed. To hear a sample, click Play.
  4. Select the Extension User Access check box to enable users to select Music on Hold for their own extensions.

  5. Click OK. Your selected phone extensions now have access to Music on Hold.

Upload Your Own Music On Hold

  1. Log in to Account Manager.
  2. Navigate to the Phone System tab and click Music on Hold from the menu on the left side of the screen.

  3. Click Upload New Music on Hold above the top-left corner of your Music on Hold table.

  4. Click Add and select the music file from your computer.
  5. Click Upload.
  6. If you want to make this music file the default Music on Hold for your phone system, select the checkbox at the bottom. 

    Note: This does not override the Music on Hold other users have selected from the 8x8 Work accounts. It only applies to extensions where no Music on Hold has been selected.

  7. Review the text in the Electronic Signature field and click I Agree.
  8. The music you uploaded now appears in the Music on Hold library with a icon, indicating that it is the default Music on Hold.

Change Music on Hold in Work for Desktop or Virtual Office Online

Note: Changing music on hold in Work for Desktop is only available to Account Manager users in Classic Mode.

  1. Log in to your extension using Work for Desktop or Virtual Office Online at https://login.8x8.com.
  2. Select Settings. Then select the My Services tab.
  3. Scroll down to Music on Hold and select Click to Change.
  4. From the Music On Hold File List window, select your music, then click Done.
  5. Click Save at the bottom of the My Services tab.
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