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The phone rings only for the first member of the Ring Group
8x8 Support

The phone rings only for the first member of the Ring Group

Symptom

The phone rings only for the first member of the Ring Group

Applies To

  • Account Manager
  • Ring Group
  • Cyclic ring pattern 

Resolution

  1. Go to Account Manager - > Phone System > Ring Group and click the Edit button.
     
  2. Check the time next to the option "If no one in ring group answers, forward calls to"

    This value represents  total time to alert a member: how long to ring a member before going to the next member.
    If the value is too high, it will take too long before moving on to the next extension.

    clipboard_e4e967ea1d49aa1f88cd067168efc19e3.png

Cause

The total time to alert a member is too high.

 

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