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How do I forward Ring Group calls to an external number?


To forward Ring Group calls to an external number in Virtual Office Account Manager.

Applies To

  • Account Manager
  • Ring Group


  1. Log in on Account Manager.
  2. Go to the following location Phone System > Ring Groups. Edit the Ring Group where you are going to set the Call Forwarding.
  3. Next to Immediately Forward Calls to, click the drop down and select External Phone Number.Ring Group Call Forwarding Rule.PNG

  4. Enter the external number you wish to forward to.
    • Note: When entering a local number, enter this without the international prefix (+ or 00). For example, for a local UK number use 44 where the leading 0 would be, e.g. 442081234567 instead of 02081234567.
  5. Click Save.
  6. Test to make sure that it is routing correctly.