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How do I set up a ring group?

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Note: To set up a Ring Group in Admin Console click here.

Objective 

Setting up a Ring Group in Account Manager. 

Applies To

  • Account Manager

Procedure 

  1. Log in to Account Manager. 
  2. Click Phone System > Ring Groups.
  3. To the right, click Create Ring Group.
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  4. Enter a name in the Group Name field. You can change this at any time.
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  5. A Ring Group extension will be suggested for you. You can leave it, enter a new number or click on Suggest to get the next available ring group extension number. The following options can be selected as a Ring Group Caller ID:
    • Ring Group Name and Ring Group Extension
    • Ring Group Name and Caller's Number
    • Caller's Name and Caller's Number
  6. Choose an option from the Ring Pattern dropdown (the different pattern types are explained to the right).
  7. If you select either of the Cyclic ring patterns, choose the Number of Cycles you prefer before calls are routed to voicemail. (Simultaneous Ring will automatically select 1 cycle.)
  8. Enter a Voicemail Password for this ring group.
  9. Select the forwarding destination from the If all lines are busy, forward immediately to dropdown menu. The default is 555 for voicemail; 444 connects to the Auto Attendant.
  10. Select the forwarding destination from the If the Ring Group cannot answer the call forward the call to dropdown.
  11. Enter the desired number of seconds before the call is forwarded. Five seconds equals one ring.
  12. Optional: Select the forwarding destination from the Immediately Forward Calls to dropdown menu.
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    Note: Setting this feature will override your settings in steps 9, 10, and 11.
  13. Add extensions to the ring group. In order to add additional extensions to the ring group, select an extension from the Phone Extension dropdown menu. Click + to add more extensions and - to remove extensions.
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To add additional extensions to a newly created ring group, you must save the ring group first.
  1. In the IVR Message section, optionally manage Ringback audio settings. 
  2. Click Save to complete.

You can always go back and edit or delete a ring group from the Ring Groups page.

Additional Information

For more information on configuring and using ring groups, see Set up Your Phone System > Create Ring Groups in Account Manager Online Help.