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8x8 Support

Extension Shows Offline In Switchboard

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As of April 5, 2022, Switchboard Pro will reach the End of Sale stage. For further information, please view the End of Sale article.

Symptom

The extension shows Offline (Gray) in Switchboard even though the phones are in available status.

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Applies To

  • Switchboard Pro

Resolution

Log in to Work for Desktop or Work for Mobile.

Cause

Switchboard doesn't see the Physical Phone's Status. Switchboard Presence Status only works if a user is log in on Work for Desktop or Work for Mobile Application.

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