Extension Shows Offline In Switchboard
As of April 5, 2022, Switchboard Pro will reach the End of Sale stage. For further information, please view the End of Sale article.
Symptom
The extension shows Offline (Gray) in Switchboard even though the phones are in available status.
Applies To
- Switchboard Pro
Resolution
Log in to Work for Desktop or Work for Mobile.
Cause
Switchboard doesn't see the Physical Phone's Status. Switchboard Presence Status only works if a user is log in on Work for Desktop or Work for Mobile Application.