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8x8 Support

Presence status does not show in Switchboard Pro

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As of April 5, 2022, Switchboard Pro will reach the End of Sale stage. For further information, please view the End of Sale article.

Symptom

Presence status does not show in Switchboard Pro.

Applies To

  • Switchboard Pro
  • Status

Resolution

Check that you are using the correct Switchboard Pro for your region by checking the URL in the browser address bar.

Cause

Switchboard Pro presence status does not work across regions, for example, if your users are in the UK and you use the US Switchboard pro.

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