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Presence status does not show in Switchboard Pro
8x8 Support

Presence status does not show in Switchboard Pro

Symptom

Presence status does not show in switchboard pro

Applies To

  • Switchboard Pro

Resolution

Check that you are using the correct Switchboard Pro for your region by checking the URL in the browser address bar.

Cause

Switchboard Pro presence status does not work across regions, for example if you users are in the UK and you use the US Switchboard pro

 

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