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Switchboard Pro Auto Attendant feature is not redirecting calls correctly
8x8 Support

Switchboard Pro Auto Attendant feature is not redirecting calls correctly

Symptom

When a Switchboard Pro user enables the Auto Attendant toggle, incoming calls are not being correctly redirected to the selected Auto Attendant.

Applies To

  • Switchboard Pro

Resolution

Ensure that the call is being routed to the user directly and not through a ring group or call queue.

Cause

The Auto Attendant feature in Switchboard Pro is only designed to redirect calls that are routed directly to the user. This can be either via the user's DID or an Auto Attendant that routes calls directly to the user. The feature will not work if the call is received via a ring group or call queue.

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