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Switchboard Statuses are not updating
8x8 Support

Switchboard Statuses are not updating

Symptom

Switchboard 'Status' indicators do not accurately identify when a user is available or on a call.
Status indicators in Virtual Office update normally.

SWBPStatus.jpg

Applies To

Switchboard Pro

Cause

This behavior can be caused by the Switchboard User's extension being excluded from the Contact Directory

Our engineers are investigating other causes of this behavior. We currently do not have an ETA on when a fix will be available.