How do I forward a virtual number to an external number?
Objective
Forwarding a virtual number to an external number.
Applies To
- Virtual Number
Procedure
- Go to the following location Phone System > Virtual and Toll-Free Numbers.
- Edit the virtual number you wish to forward.
- Assign the virtual number to an extension or auto attendant.
Extension
- Go to the following location Phone System > View All Extensions.
- Edit the extension with the virtual number assigned to it.
- Under the Call Forwarding section, select Forward to External or Extension.
- Enter the external number you wish to forward to.
- Save changes.
- Test to make sure that it is routing correctly.
Auto Attendant
- Go to the following location Phone System > Auto Attendant.
- Edit the auto attendant with the virtual number assigned to it.
- Choose either the business, lunch, holiday or after hours sections for when you want to forward to the external number.
- Select the Additional Options tab.
- Change the option to Transfer to External Number.
- Enter the external number you wish to forward to.
- Save changes.
- Test to make sure that it is routing correctly.