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How to Set Up Virtual and Toll-Free Numbers


To set up Virtual and Toll-Free numbers in Account Manager.

Applies To

  • Account Manager
  • Virtual and Toll-Free Numbers



Note:  The process below applies to Account Manager. To set up your phone numbers in 8x8 Admin Console, click here. 

  1. Log in to Account Manager.
  2. From the top menu, click Phone System.
  3. From the left panel, click Virtual and Toll-Free Numbers.
  4. To the left of the desired number, click Edit.
  5. From the Parent Destination drop-down, select the destination type you want to associate this number with:
    • Business - This will make the number available to assign to any of the following:
      • Auto Attendant
      • Ring Group (Must be configured first.)
      • Voicemail
      • Conference Bridge
      • Call Queue (Requires subscription to Call Queue service.)
      • Individual Extension
    • Fax - This will make the number available to assign to a Virtual Fax extension.*
    • Virtual Meeting - This will make the number available to assign as a Virtual Meeting dial-in number.*
      *Requires Virtual Office Pro.
      Screen Shot 2020-10-28 at 2.28.24 PM.png
  6. From the Sub Parent Destination Type drop-down, select the service type this number will be associated with (see above).
  7. Select a final Destination for the number from the drop-down.
  8. If desired, insert an Optional Caller ID Name.

    Important: A system issue is currently preventing inbound calls to the Virtual Number from completing unless an additional step is performed when editing the Optional Caller ID Name. If you are editing the Optional Caller ID Name, please click here to continue to this procedure.

  9. Click Confirm to complete routing your Virtual or Toll-Free Number.
Note-Icon.png Note: If you are porting in a telephone number to serve as your company's main number, make sure to port it on top of the Virtual Number. This way, once the port completes, any calls to the main number will seamlessly direct to the destination associated with this Virtual Number.