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How to Manage Call Forwarding Rules for Individual Users
8x8 Support

How to Manage Call Forwarding Rules for Individual Users

Objective

To manage Call Forwarding Rules for an individual user, in order to control what happens when the user is busy, does not answer, or their internet connection is down.

Applies To

  • 8x8 Work
  • Call Forwarding Rules

From 8x8 Admin Console

  1. Log into Admin Console.
  2. Click Users.
  3. Click Edit (pencil icon) to the right of the User.
  4. Click Call forwarding rules in the navigation bar to the left.
    • Note: Enable or Disable the rules presented by ticking or unticking them.
  5. Click Edit (pencil icon) to the right of each rule to change the settings.
    2019-10-29_12-18-27.png
  6. In the pop-up window, select an option for that rule. For example, here we have clicked Edit on the When user is busy rule. Here, we can forward calls to:
    • Voicemail
    • No one and play busy (busy music)
    • Selected users or external numbers
    • Forward directly to
      2019-10-29_12-19-12.png
  7. Click Save.

From 8x8 Work

  1. Log into your 8x8 Work Desktop Application
  2. Click your profile icon top left of the application.
  3. Click Call Forwarding Rules
  4. Click Call forwarding rules in the navigation bar to the left.
    • Note: Enable or Disable the rules presented by ticking or unticking them.
  5. Click Edit (pencil icon) to the right of each rule to change the settings.
  6. In the pop-up window, select an option for that rule. For example, here we have clicked Edit on the When user is busy rule. Here, we can forward calls to:
    • Voicemail
    • No one and play busy (busy music)
    • Selected users or external numbers
    • Forward directly to
  7. Click Save.
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