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How to Manage Voicemail Notifications in Account Manager When Phones Are Not Ringing


To manage voicemail notifications when phones are not ringing.  

Applies To

  • Voicemail
  • Account Manager 


  1. Log in to Account Manager
  2. Click Phone System.
  3. Click View All Extensions
  4. Click Edit for the extension that needs to be adjusted. 
  5. Scroll down and expand Call Forwarding
  6. Select one of the following for Internet Outage Forward:
    • Forward to Auto Attendant
    • Forward to Voicemail
    • Forward to One Number Access
    • Forward to External or Extension  
      Screen Shot 2019-09-03 at 1.35.45 PM.png
  7. Click Save. 

Additional Information

Editing call forwarding settings for when the internet connection is down can also be done in Configuration Manager, Virtual Office Desktop, and Virtual Office Mobile

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