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How to Change Voicemail Notification Settings for an Extension in Account Manager


How to change the voicemail notification settings for an extension.

Applies To

  • Account Manager
  • Extensions


  1. Log in to Account Manager.
  2. Click Phone System tab.
  3. Select Edit Voicemail / Fax Notifications, from the menu on the left side of the page.
  4. You can then select the required setting from the drop-down menu for each extension and save changes. 
    vm settings.png

Note: you can also change the email address that the notification is being sent too and edit fax notification settings on this page. 

There are several email notification options available. Extension users can manage their notification options using the Virtual Office desktop app. Using Account Manager, system administrators can also manage notification settings and prevent extension users from making any changes to settings.

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