How to Listen to Voicemail
Objective
Access your voicemails from your computer, desk phone, or your smartphone or tablet.
Applies To
- Virtual Office Desktop
- Virtual Office Mobile
- Virtual Office Online
- Desk Phone
Procedure
From a Computer
Virtual Office Desktop
The most convenient and comprehensive way to manage your voicemail is via the Virtual Office Desktop app.
Virtual Office Online
In your web browser, log in to Virtual Office Online and access the History tab where you'll find all your voicemails. Click here to learn more.
From Email
You can enable email notifications for voicemails, allowing you to receive your voicemail as:
- Attachment Only
- Notification Only
- Link & Attachment
- Link Only
To enable email notifications for user extensions, click here. If you need to create a user extension, click here.
From a Hard Phone
Please note that your voicemail password is the same for Virtual Office Desktop, Virtual Office Mobile, Virtual Office Online, and your hard phone.
Your Own Extension
- Dial 555 and enter your voicemail password.
- Press 1 to listen to new messages.
- Press 2 to review old messages.
- Press 3 to review group messages.*
*Only if you are a member of a ring group.
Another Extension in Your System
- Dial 500, enter your extension number, then enter your voicemail password.
- Press 1 to listen to new messages.
- Press 2 to review old messages.
- Press 3 to review group messages.*
*Only if you are a member of a ring group.
Note: Access to voicemail from an outside (non-8x8) line is restricted for your security. A workaround to allow this is to create an Auto Attendant for your own number or another number in your system with an option that points to Voice Mail System (extension 500).
From a Smartphone or Tablet
You can do one of the following:
- Log in to your Virtual Office Mobile App > tap Calls > tap Voicemails.
- Use the app dial pad to dial 555 and enter your voicemail password.
Additional Information
For a downloadable Quick Reference Guide to the voicemail phone menu, click here.