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8x8 Support

What is the difference between internal and external voicemail greetings?

Applies To

  • Voicemail Greetings


8x8 Virtual Office voicemail options allow you to record greetings to be delivered based on time, occasion, and the person trying to contact you. You can use internal and external greetings to provide different messaging to callers inside and outside of your company.

  • Internal greetings are delivered to callers dialing you from another company 8x8 extension.
  • External greetings are delivered to callers dialing you from anywhere else outside of your 8x8 phone network.

If you opt to record only an internal or only an external greeting, the recording will be used for both by default.

Both individual extensions and Ring Groups can utilize internal and external greetings. Click below to establish or change your voicemail greeting for:

Additional Information

For a downloadable Quick Reference Guide to the voicemail phone menu, click here.

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