To check the capacity for call recordings.
- Configuration Manager
- Log in to Configuration Manager.
- Click Menu (Three bars).
- Click Call Recordings
- Click the tick box and make sure all boxes have the check.
- The current media usage will be displayed on the top left.
Users are able to record calls and maintain recording data up to 1GB and higher, according to the license. The storage fee is $5.99/ £3.99 per 1 GB (or portion thereof) in excess of the storage limit. To avoid extra charges, it is important to monitor your storage usage and download and delete your recordings before they exceed the 1.0 GB limit.
Within 12 months, you can access the recordings on your own if the account is active. Beyond the last 12 months, it will require the assistance of Professional Services.