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8x8 Support

How do I reset the password for a user profile in 8x8 Admin Console?

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Note: To reset the user password for a User Profile in Account Manager, the legacy version of 8x8 Admin Console, click here.

Objective 

To reset a user profile password. Account administrators can reset user or administrator passwords. The user will receive an email notifying them to reset their password.

Applies To

  • 8x8 Admin Console
  • Password Reset

Procedure 

  1. Log in to 8x8 Admin Console.
  2. Click Users.
  3. Click More Options (three dots).
  4. Select Reset User Password.
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  5. Select Continue to confirm that you want to reset the password.

Once the user receives an email notification, they should follow the instructions in the email to reset their password.

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