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Outbound caller ID stuck as Restricted or Anonymous
8x8 Support

Outbound caller ID stuck as Restricted or Anonymous

Symptom

Caller ID on outbound calls shows as Anonymous or restricted despite caller ID being set to a specific telephone number in Configuration Manager and Virtual Office desktop application.

Applies To

  • Virtual Office Configuration Manager
  • Virtual Office Desktop

Resolution

  1. Toggeling caller ID settings
  2. If issue still persist after toggling caller ID, please  contact support team with 3-4 call examples in the following format.
  • Date:
  • Time:
  • Time zone:
  • Inbound/Outbound:
  • Originating DID or Extension number:
  • Destination DID or Extension number:

Cause

Toggling the caller ID often can sometimes cause the outbound Caller ID to 'stuck' in the system.