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How to Prevent Incoming Calls from Routing to Voicemail in Configuration Manager
8x8 Support

How to Prevent Incoming Calls from Routing to Voicemail in Configuration Manager

Note: To set up announce-only mode or to prevent calls from routing to voicemail in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

Objective 

Prevent calls from routing to voicemail by forwarding them to another extension, in Configuration Manager.

You can also prevent callers from leaving voicemail messages on your desk phone by setting announce-only mode on.

Applies To

  • Configuration Manager
  • Call Routing
  • Voicemail

Procedure 

Note: End users can set up forwarding options for only their own extension, but account admins can set up forwarding options for any user.

  1. Log in to VO Configuration Manager.
  2. Click Users.
  3. Click Edit (pencil icon).
  4. Go to Call Forwarding Rules and select the checkbox to Forward all Calls
  5. Click Edit (pencil icon) and select Selected User or Service. Type in the name or number associated with an extension or enter an external number.
  6. Click Save.
  7. Click Save again, at the bottom of the page.

Alternatively, if you'd like custom rules for other situations, click Edit (pencil icon) next to each of the below options and configure accordingly:

  • When User is Busy
    • Voicemail
    • No One and Play Busy
    • Selected Users or External Numbers
  • When user does not answer the call within 15 seconds
    • Enter the amount of time the call will ring before going to one of the forwarding options below:
      • Voicemail
      • No One and Play Busy
      • Selected Users or External Numbers
      • Forward Directly to
  • When internet connection is down
    • Voicemail
    • No One and Play Busy
    • Selected Users or External Numbers: Type in the name or number associated with an extension or enter an external number
  • When User Gets a Call from a Blocked Caller 
    • Note: You cannot change forwarding options for blocked callers. All numbers on the blocked caller list will hear the busy signal when they call this extension.