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How do I hide 8x8 Contact Center extensions from the company directory?
8x8 Support

How do I hide 8x8 Contact Center extensions from the company directory?

Objective

To hide 8x8 Contact Center extensions from the company directory.

Applies To

  • 8x8 Contact Center
  • Virtual Office Configuration Manager
  • Extensions
  • Company Directory

Procedure

  1. Log in to Virtual Office Configuration Manager as an administrator.
  2. Navigate to Home > Users.
  3. Search for the VCC extension user that you want to hide from the company directory. Click Edit_Button.png to edit.
  4. Scroll down to Virtual Contact Center (VCC) agent settings.
  5. Click on the slider to disable the setting.
    Display VCC contact in company directory.png
  6. Click Save.