How to Create a Rerouting Plan for Contact Center in 8x8 Admin Console
Objective
Create a rerouting plan for 8x8 Contact Center using 8x8 Admin Console.
Applies To
- 8x8 Contact Center
- Call rerouting
Procedure
- Log in to 8x8 Admin Console.
- Click Channels & logins routing.
3. Under Alternative Plan click Configure.
4. Under Voice Channels, select the channel number to reroute traffic from and click Edit Routing Plans.
5. Select Forward calls, enter a phone number and click Save
.