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How to Create a Rerouting Plan for 8x8 Contact Center in Configuration Manager
8x8 Support

How to Create a Rerouting Plan for 8x8 Contact Center in Configuration Manager

Objective

Create a rerouting plan for 8x8 Contact Center using Configuration Manager.

Applies To

  • 8x8 Contact Center
  • Call rerouting

Procedure

  1. Log in to Configuration Manager.
  2. Click Channels & logins routing.
  3. Under Alternative Plan click Configure.
  4. Under Voice Channels, select the channels to reroute traffic from.
  5. Click Edit Routing Plans.
  6. Select Forward calls.
  7. Enter a phone number.
  8. Click Save.