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How to Change my Auto Attendant Greeting in 8x8 Admin Console

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Objective 

Configure your IVR (Interactive Voice Response) options with a brand-new audio file greeting at any time. You can record and select greetings to play on specific holidays in advance.

This flexibility gives you the power to:

  • Let callers know that your office is closed for a holiday. (See this article to set up a holiday schedule for your Auto Attendant.)
  • Promote special sales and offers for callers to hear on selected dates, before the caller selects a menu option.
  • Prepare special IVR instructions for callers on specific dates, when you anticipate a high call volume.
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Note: Define rules for key input processing>If user inputs no key, replay menu X times.  This rule will only take effect if there is a key option defined.  If none is defined, it will just route to the configured "Target".

Applies To

  • Auto Attendant
  • 8x8 Admin Console 

Procedure 

Access Auto Attendant Greetings

  1. Log in to 8x8 Admin Console.
  2. Click Auto Attendants.
  3. Click Edit (pencil icon) to the right of the Auto Attendant you wish to edit.
  4. If you have a holiday schedule set up, select it from the drop-down.
  5. Go to Call Handling Menus and select one of the following:
    • Weekdays
    • Holidays
    • Alternate
  6. Select one of the following:
    • Open Hours Menu
    • Closed Hours Menu
    • Lunch Hours Menu
  7. Click Change to the right of the pre-existing audio file. Note: If no audio file is selected, it will display Select File.
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  8. Click + Create Audio Files.
  9. Upload or record a holiday-specific greeting.
    • Select By Uploading an Audio File to upload an existing audio file from your computer. (Continue below to Upload Greetings.)
    • Select By Calling a Number to Record to record a greeting through a call to your phone. (Continue below to Record a New Greeting.)

      CM- Record or Upload an Audio File-500x93.jpg

Upload Greetings

  1. Select By Uploading an Audio File.

    CM - Upload Initial Greeting-500x88.jpg
  2. Enter the Title of your recording.
  3. Click the center of your screen or drag an audio file to the Upload your Audio File window. Note: Audio files are limited to 5 MB and must be in an accepted file format: .au, .wav, and .mp3.
  4. Click Save.

Record a New Greeting

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The user must have a license assigned in order to make a call and record the greeting.
  1. Select By Calling a Number to Record.

    CM - Call to Record Initial Greeting-600x105.jpg
  2. Enter the Name of your recording and the Phone Number or Extension on which you wish to record your initial greeting.
  3. Click Call Now and follow the instructions on the call. 
  4. Click Save.

Test Your Greeting

  1. Click the tab of the menu you want to test.
  2. Click Test Open Menu in the top right corner.

    CM- New Test Menu-549x174.png
  3. Enter a Phone Number or Extension.
  4. Click Test. You should receive a call to hear the greeting for your selected menu.