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How to Set Up or Change Auto Attendant Forwarding Rules in Configuration Manager
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How to Set Up or Change Auto Attendant Forwarding Rules in Configuration Manager

Note: To set up or change Auto Attendant forwarding rules in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.


To set up or change your Auto Attendant forwarding rules in Virtual Office Configuration Manager.

Your Auto Attendant can forward callers to a number of destinations while your recorded message can inform callers of your business hours, or any other information they need to know.

Applies To

  • Configuration Manager
  • Auto Attendant


  1. Log in to VO Configuration Manager.
  2. Click Auto Attendants.
  3. Create an auto attendant or click Edit (pencil icon) to the right of the Auto Attendant you wish to edit.
  4. Ensure that you have the proper Schedule selected. You can also create a new schedule for holidays or other occasions in the future where you will have reduced hours.
  5. Go to Call Handling Menus and select Open or Closed to set up specific rules for calls that come in during and outside of business hours. To set up a menu with separate actions, select Alternate MenuNote: You need to select a Site for your Auto Attendant before you can view the Call Handling Menus.
  6. Click Add Key to create scheduling rules for specific keys.

  7. Select the Key users will press to complete an action from the menu.
  8. Select any of the actions below. Callers can complete these actions by pressing the key associated with them.

    • Transfer To
      • Auto Attendant: You must have two Auto Attendants to use this option.
      • Call Queue
      • User
      • External Number: This can be used for any third party services, such as contact centers.
      • Ring Group
  9. Click Save in the Key Manager window.
  10. Save your Auto Attendant profile.
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